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Privacy Policy

BuildLens AI Ltd — Privacy Policy

BuildLens AI Ltd (“BuildLens”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, purchase BuildLens reports, upload architectural plans, interact with our digital tools, or contact us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

BuildLens AI Ltd
 

For questions about this policy, you can reach us at:


hello@buildlens.ai

2. Information We Collect

We collect information to deliver our services, process your orders, improve our platform, and ensure security. BuildLens collects the following categories of data:

A. Information You Provide to Us

  • Account details: name, email address, password

  • Billing information: postal address, company name (optional), VAT number (optional)

  • Payment details: processed securely via Stripe; BuildLens does not store your full card details

  • Uploaded files: architectural plans, images, PDFs, floor plans, notes

  • Project details: property address (if entered), renovation scope, project description

  • Customer communications: emails, support tickets, chat messages

B. Information We Collect Automatically

  • IP address

  • Device type, browser type, OS

  • Usage information (pages visited, actions taken)

  • Cookies and tracking technologies

  • Log files for security and diagnostics

C. Information Processed by Our AI Tools

When you upload plans or project information, our AI systems extract measurements and data for the purpose of generating your BuildLens report.
We do not use your architectural plans to train external AI models.

D. Information from Third Parties

  • Payment processors (Stripe): confirmation of payment

  • Analytics tools (e.g., Google Analytics): anonymised usage statistics

  • Advertising partners (optional): if you opt into marketing cookies

3. How We Use Your Information

We use your information to:

A. Deliver BuildLens Services

  • Process report orders

  • Analyse uploaded plans

  • Generate and deliver BuildLens reports

  • Provide customer support

B. Improve Our Platform

  • Enhancing accuracy of our tools

  • Improving user experience

  • Debugging and maintaining website functionality

C. Communications

  • Order confirmations

  • Service updates

  • Responding to support enquiries

  • Marketing emails (only if you opt in; you can unsubscribe anytime)

D. Legal and Security Purposes

  • Fraud detection

  • Preventing unauthorised access

  • Complying with legal requirements

  • Record-keeping for tax and accounting

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity: to provide the services you purchase

  • Legitimate interests: improving our services, preventing fraud

  • Consent: marketing emails, cookies

Legal obligation: financial and tax compliance

5. How We Store and Protect Your Data

We take data security seriously. BuildLens uses:

  • Encrypted storage for uploaded files

  • Secure UK/EU-based cloud storage (Cloudflare R2 / AWS)

  • Strict access control

  • Regular security audits

  • HTTPS across all site traffic

  • No sharing of your plans with contractors or any third parties

We retain your data only as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Sharing Your Information

BuildLens does not sell your data.
We only share data where necessary to operate our service:

A. Service Providers

  • Payment processor: Stripe

  • Cloud storage: Cloudflare / AWS

  • Email provider: transactional email services

  • Analytics tools

These providers only process your data according to our instructions.

B. Legal Requirements

We may share data if required by law or to protect BuildLens from fraud or security threats.

C. No Sharing of Plans

Your architectural plans, property images, and project details are never shared with contractors, estate agents, or other third parties.

7. Data Retention

We retain:

  • User accounts: until you request deletion

  • Reports: for 12–36 months (for re-download) unless you request removal

  • Architectural plans: stored securely; deletable on request

  • Payment records: 6 years (legal requirement)

You may request deletion of any non-financial data at any time.

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request transfer of your data

  • Withdraw consent for marketing

  • File a complaint with the ICO

To exercise your rights, email:
hello@buildlens.ai

9. Cookies and Tracking

We use cookies for:

  • Website functionality

  • Analytics

  • Authentication

  • Optional marketing cookies (only with consent)

You can adjust cookie preferences anytime via your browser or our cookie banner

10. Children’s Privacy

BuildLens is not intended for children under 18.
We do not knowingly collect data from minors.

11. International Transfers

Where we transfer data outside the UK/EU, we rely on:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Equivalent legal protections

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Significant changes will be communicated to users by email or banner notification.

CONTACT US

For questions, concerns, or data requests:

BuildLens AI Ltd
Email: hello@buildlens.ai

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